Okayno Support

Welcome to the support center. If something isn't working, or you have a question, report, or request — this is the right page.

Direct contact

The fastest channel is email: okayno@ark95.io

We reply within 72 business hours. To speed things up, include:

Your username inside the app
Device model (iPhone 14 Pro, Galaxy S22, etc.) and OS version
Okayno version (shown under menu » About)
A clear description of what happened and what you expected
Screenshot, if applicable

Frequently asked questions

I can't log in / I forgot my password

On the login screen tap "Forgot my password" and follow the instructions sent to your email. If you created your account with Apple or Google, use the same social login button — there's no password to recover in that case.

I hit the 25-okayno limit

You get 25 okaynos every 8 hours. If you reach the limit and want to keep going, you can buy a bonus pack inside the app. The free 25 keep refreshing on their normal timer — the purchased pack is an additional balance, it does not replace them.

I want to delete my account

Go to Profile » Delete my account inside the app. Deletion is immediate and wipes all your data (profile, votes, connections, and purchases). It cannot be reversed.

If you prefer, you can also delete via browser at /legal/delete-account.

How do I report a user?

Tap the user's profile photo, then the "..." menu in the top corner, and choose Report. Reports are reviewed within 72 hours. You can also block to stop seeing the person immediately.

My 25-okayno purchase didn't credit

The credit is usually instant. If more than 5 minutes pass without it showing up:

Force-close and reopen the app
Confirm the charge shows up in your App Store or Google Play account
If you see the charge but no credit, email us with the transaction ID

I'm not finding anyone in "Sames"

Same compares your okaynos against other users'. The more things you hate, the more matches you find. Vote on at least 20 topics to start seeing consistent results. The country and city filters only work if you allow location access in your system settings.

Report a bug

Found a bug? Send an email to okayno@ark95.io with the subject [BUG] and the details above. Critical bugs are prioritized.